Resolved -
This incident has been resolved.
Oct 28, 12:43 CDT
Monitoring -
A fix has been implemented and we are monitoring the results. Please contact our support team if any log in issues persist.
Oct 28, 12:11 CDT
Update -
We are still investigating this issue. If you continue to experience this issue, please clear cache and cookies for all time following the steps below.
HOW TO CLEAR YOUR BROWSER CACHE AND COOKIES
If the application isn't loading or working correctly, clearing your browser's cache and cookies often fixes it. Find your browser below and follow the steps.
Tip: Choose "All time" as the time range so the clear is complete.
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GOOGLE CHROME
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1. Open Chrome.
2. Click the three-dot menu in the top-right corner.
3. Click "Settings".
4. Select "Privacy and security".
5. Click "Clear browsing data".
6. Set "Time range" to "All time".
7. Check "Cookies and other site data" and "Cached images and files".
8. Click "Clear data".
9. Close and reopen Chrome, then try the application again.
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MICROSOFT EDGE
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1. Open Edge.
2. Click the three-dot menu in the top-right corner.
3. Click "Settings".
4. Select "Privacy, search, and services".
5. Under "Clear browsing data", click "Choose what to clear".
6. Set "Time range" to "All time".
7. Check "Cookies and other site data" and "Cached images and files".
8. Click "Clear now".
9. Close and reopen Edge, then try the application again.
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MOZILLA FIREFOX
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1. Open Firefox.
2. Click the menu button (three horizontal lines).
3. Click "Settings".
4. Select "Privacy & Security".
5. Under "Cookies and Site Data", click "Clear Data".
6. Make sure "Cookies and Site Data" and "Cached Web Content" are both checked.
7. Click "Clear".
8. Close and reopen Firefox, then try the application again.
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SAFARI (macOS)
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1. Open Safari.
2. In the menu bar at the top of the screen, click "Safari".
3. Click "Settings" (called "Preferences" on older macOS versions).
4. Select the "Privacy" tab.
5. Click "Manage Website Data".
6. Click "Remove All", then click "Remove Now" to confirm.
7. Quit Safari completely (Command + Q).
8. Reopen Safari, then try the application again.
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Still having trouble? Contact support and tell us which browser and version you're using.
Oct 28, 08:37 CDT
Investigating -
We are currently investigating reports that some users are experiencing log-in related issues when attempting to access admin.servicefusion.com. Not all users are affected, and our team is actively working to identify the root cause and restore normal access as quickly as possible. We will provide additional updates as more information becomes available. If you are unable to log in, please contact our Support team at support@servicefusion.com. We apologize for any inconvenience and appreciate your patience.
Oct 28, 07:09 CDT