Resolved -
This incident has been resolved.
Apr 7, 14:35 CDT
Monitoring -
Our technology partners are reporting resolution to the phone and call quality issues. They are reporting SMS deliverability is in a recovery state. We are currently monitoring the situation.
Apr 7, 09:41 CDT
Update -
We are continuing to investigate this issue.
Apr 7, 09:23 CDT
Update -
Intermittent call quality issues and SMS deliverability issues are being experienced in ServiceCall.ai.
Apr 7, 08:41 CDT
Investigating -
Our technology partners for our ServiceCall.ai VOIP solution are experiencing intermittent issues. Phone and SMS functionality is currently degraded in the ServiceCall.ai product. These partners are aware of and working on the issue. We will provide an update as more information becomes available.
Apr 7, 08:29 CDT