Unable to access *.servicefusion.com, other domains

Incident Report for Service Fusion

Resolved

This incident has been resolved.

Posted Aug 13, 2025 - 09:19 CDT

Update

We are continuing to monitor for any further issues.

Posted Aug 13, 2025 - 07:38 CDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 13, 2025 - 07:37 CDT

Identified

The issue has been identified and we are implementing a fix.

Posted Aug 13, 2025 - 06:58 CDT

Investigating

We are investigating reports of issues accessing admin.servicefusion.com and other domains. We will continue to update as additional information becomes available.

Posted Aug 13, 2025 - 06:27 CDT

This incident affected: Admin System - admin.servicefusion.com, Worker App, vip1, vip2 and other *.totalfsm.com domains, QuickBooks Desktop Integration, QuickBooks Online Integration, Customer Web Portal & Customer Apps, API (beta), FusionPay, ServiceCall.ai, and GPS Fleet Tracking.