Potential Performance Issues

Incident Report for Service Fusion

Resolved

This incident has been resolved.

Posted Jun 15, 2021 - 18:54 CDT

Monitoring

We are seeing our page load performance return to normal speeds. Our team will continue to monitor performance of the application.

Posted Jun 15, 2021 - 14:05 CDT

Update

We are aware that some users could be experiencing abnormal load times for pages within Service Fusion or could be logged out of the system. Our team is actively working to correct the issue.

Posted Jun 15, 2021 - 14:02 CDT

Investigating

We are aware that some users could be experiencing abnormal load times for pages within Service Fusion or could be logged out of the system. Our team is actively working to correct the issue.

Posted Jun 15, 2021 - 14:01 CDT

This incident affected: Admin System - admin.servicefusion.com, Worker App, vip1, vip2 and other *.totalfsm.com domains, and Customer Web Portal & Customer Apps.