Internal Server Errors

Incident Report for Service Fusion

Resolved

This incident has been resolved.

Posted Apr 04, 2022 - 11:39 CDT

Monitoring

Observing a recovery in all affected components. We are closely monitoring the system for full recovery of system operation.

Posted Apr 04, 2022 - 11:15 CDT

Update

We are continuing to investigate this issue.

Posted Apr 04, 2022 - 11:03 CDT

Investigating

We are investigating reports of internal server errors experienced in the *servicefusion.com and *totalfsm.com domains.

Posted Apr 04, 2022 - 10:33 CDT

This incident affected: Admin System - admin.servicefusion.com, Worker App, vip1, vip2 and other *.totalfsm.com domains, QuickBooks Desktop Integration, QuickBooks Online Integration, Customer Web Portal & Customer Apps, API (beta), FusionPay, and ServiceCall.ai.